Patient Care Contacts

Age Concern England

Tel: 0208 679 8000
Freephone: 0808 808 6060 (for verbal advice)
Freephone: 0800 009 966 (for factsheets)
Astral House, 1268 London Road SW16 4ER

Age Concern Scotland

Tel: 0845 833 0200 Fax: 0845 833 0759
Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR

Age Concern Cymru

Tel: 02920 371 566
For advice and information on a wide range of issues to make life more enjoyable and fulfilling for older people.

Alzheimer Scotland

Helpline (24 hour): 0808 808 3000
22 Drumsheugh Gardens, Edinburgh EH3 7RN

Alzheimer's Society

Helpline: 0845 300 0336
Tel: 0207 306 0606
Fax: 0207 306 0808
Gordon House, 10 Greencoat Place, London SW1P 1PH
For support, information, advice and local services for those looking after someone with dementia.

Arthritis Care

Tel: 020 7380 6500
FREEPHONE Helpline: (0808 800 4050)
Fax: 020 7380 6505
18 Stephenson Way, London NW1 2HD
For people with arthritis, helping to promote their health, well being and independence.

Assisted Living Properties

Freephone: 0800 731 6287
Goldsborough Estates, Bridge House, Outwood Lane, Leeds LS18 4UP

Association of Retirement Housing Managers

Tel/fax: 0207 820 1839
3rd Floor, 89 Albert Embankment, London SE1 7TP
An organisation that provides a strict code of conduct for the profession. Can supply a list of national members.

Anchor Trust

Tel: 020 7759 9100
Fax: 020 7759 9101
1ST Floor, 408 Strand, London, WC2R 0NE
The largest not-for-profit providers of housing, care and support, for older people in England.

Benefits Enquiry Line

(Department of Social Security)
Freephone: 0800 882 200
For information on all benefits for the disabled and their carers, including Disability Living Allowance and Attendance Allowance.

British Diabetic Association

Tel: 020 7323 1531
Helpline: 020 7636 6112
Fax: 020 7637 3644
10 Queen Anne Street, London W1G 9LH
A charity that helps people with diabetes and supports diabetes research.

British Red Cross Society

Tel: 0207 235 5454
Fax: 0207 245 6315
9 Grosvenor Crescent, London SW1X 7EJ
Services available from local centres include: home nursing, transport, holidays, equipment loan for frail elderly people, home from hospital schemes, domiciliary and respite care.

BUPA Care Homes

Freephone: 0800 00 10 10
BUPA Care Homes, Bridge House, Outwood Lane, Horsforth, Leeds LS18 4UP For further details on BUPA Care Homes, including a directory of care homes around the UK.

BUPA Assisted Living

Freephone: 0800 731 6287
Bridge House
Outwood Lane
Leeds LS18 4UP
Part of BUPA Care Services providing apartments and bungalows in the grounds of a BUPA care home, with access to a full range of care services if required.

Citizen's Advice Bureau (CAB)

Details available from your telephone directory or library.

Carers UK

Tel: 0207 490 8818
CarersLine: 0808 808 7777 (10am-12pm, 2pm-4pm)
Fax: 0207 490 8824
20/25 Glasshouse Yard, London EC1A 4JT
Carers UK is the voice of carers and the leading campaigning, policy and information organisation for carers.

Centres For Disabled Living

- see Disabled Living Centres Council

The Cinnamon Trust

Tel: 01736 757 900
Fax: 01736 757 010
Foundry House, Foundry Square, Hayle, Cornwall TR27 4HE
Provides a register of sheltered housing, residential homes and nursing homes which accept pets

Counsel And Care

ADVICE LINE: 0845 300 7585
Fax: 0207 267 6877
Twyman House, 16 Bonny Street, London NW1 9PG
Provides general advice on private and voluntary residential accommodation for older people, and offers advice on funding for residential care.

Crossroads - Caring For Carers

Tel: 01788 573 653
Fax: 01788 565 498
10 Regents Place, Rugby, Warwickshire CV21 2PN
Promotes, offers, supports and delivers high quality services for carers and people with care needs.

The Commission For Social Care Inspection

England: Tel 0191 233 3600 Helpline 0845 015 0120
St Nicholas Building, St Nicholas Street,
Newcastle upon Tyne NE1 1NB
CSCI is an independant body set up to regulate social, private and voluntary health care services.

The corresponding bodies in Scotland and Wales are:

Scotland: Tel 0845 603 0890
The Scottish Commission for the Regulation of Care, Compass House, 11 Riverside Drive, Dundee DD1 4NY

Wales: Tel 01443 848 450
Care Standards Inspectorate for Wales, Heol Billingsley, Parc Nantgarw, Nantgarw, Nr Cardiff CF15 QZ

Cruse Bereavement Care

Tel: 0208 939 9530
Helpline: 0870 167 1677
Fax: 0208 940 7638
Cruse House, 126 Sheen Road, Richmond, Surrey TW9 1UR
Offers a counselling service and practical advice after bereavement. There are 190 groups in the country.

Department Of Social Security (DSS)

- see Benefits Enquiry Line.

Disability Benefits Helpline

- see Benefits Enquiry Line.

Disabled Living Centres Council

Tel: 0161 834 1044 Fax: 0161 839 0802
Redbank House,
4 St Chads Street, Manchester M8 8QA
For information about your nearest Disabled Living Centres in the UK (40 in total).

Disabled Living Foundation

Tel: 0870 603 9177
Fax: 0207 266 2922
380 Harrow Road, London W9 2HU
For expert advice on equipment for independent daily living. Product and supplier information is constantly updated.

Eldercare Solutions Ltd

Tel: 01707 368 945
Fax: 01707 368 948
New solutions to meeting the cost of care.

Elderly Accommodation Counsel

Tel: 0207 820 1343
Fax: 0207 820 3970
3rd Floor, 89, Albert Embankment, London, SE1 7TP
Provides advice on finding and paying for all types of housing for older people, including sheltered housing, residential care, nursing homes and homes which accept people with mental and physical disabilities.

Fixed Price Surgery

Tel: 0845 600 8822
For further information and to obtain a guide price for an operation in a BUPA Hospital.

Goldsborough Estates

Freephone 0800 731 6287
Bridge House, Outwood Lane, Leeds LS18 4UP
Part of BUPA Care Services providing high quality apartments and bungalows to provide independent living for people aged over 55

Help The Aged

Tel: 0207 278 1114
SENIORLINE: 0808 800 6565
Fax: 020 7278 1116
Pentonville Road, London N1 9UZ
Provides practical support to help older people to lead independent lives,
especially the frail, isolated and poor.

Health Screening

Freephone: 0800 616029
Fax: 0207 7135407
BUPA Health Screening, Battle Bridge House, 300 Grays Inn Road, London WC1A 8DU
For further information on a range of health screens designed to detect potential problems before they become life threatening.

Hospice Information Service

Tel: 0208 778 9252
Fax: 0208 776 9345
St Christopher's Hospice, 51-59 Lawrie Park Road, London SE26 6DZ Provides information on hospices and palliative care service in the UK and overseas.

Huntington's Disease Association

Tel: 0207 223 7000
Fax: 0207 223 9489
108 Battersea High Street, London SW11 3HP
Puts people in touch with their local regional adviser who can offer advice, support and family visits.

Independent Healthcare Association (IHA)

Tel: 0207 793 4620
Fax: 0207 820 3738
Westminster Towers, 3 Albert Embankment, London SE1 7SP
List of all types of member care homes, hospitals and psychiatric units.

The Joseph Rowntree Housing Trust

Tel: 01904 629241
Fax: 01904 620072
The Homestead, 40 Water End, York YO3O 6WP
Provides information on retirement and assisted living developments.



Law Centres Federation

Tel: 0207 387 8570
Fax: 0207 387 8368
Duchess House, 18-19 Warren Street, London W1P 5DB
Provides a list of local law centres, which can give free advice on various legal problems including welfare rights, housing and employment.

Local Authority Charges For Domiciliary and Day Care

Tel: 0207 696 5610
Fax: 0207 696 693
The Coalition on Charging, C/O Campaigns Department, Mencap National Centre, 123 Golden Lane, London EC1Y ORT
A group of charities campaigning against local authority charges for domiciliary and day care.

Macmillan Cancer Relief

INFORMATION LINE: 0808 808 2020
Fax: 0207 840 7841
89 Albert Embankment, London SE1 7UQ
Provides information on Macmillan services and activities.

Meals On Wheels

There are many different types of meals on wheels services available. Your local authority often runs these, so contact your Social Services department, or try organisations like your local WRVS or Age Concern.

MIND (National Association for Mental Health)

Tel: 08457 660 163
Fax:0208 522 1725
INFORMATION LINES: 0208 522 1728 (Greater London) or 0845 7 660163 (out of London)
Granta House, 15-19 Broadway, London E15 4BQ
The leading mental health charity working for everyone with experience of mental distress.

Multiple Sclerosis Society

Tel 020 84380700
Helpline: 0808 800 8000
Fax 020 84380701
The MS National Centre, 372 Edgware Road, London NW2 6ND
Offers information to people with MS and their friends, carers and family.

The National Association Of Almshouses

Tel: 01344 452 922
Fax: 01344 862 062
Billingbear Lodge, Carters Hill, Wokingham, Berks RG4O 5RU
Accommodation for poor and needy people, generally aged over 60.

National Register Of Carers

Tel: 0151 707 9996
Fax: 0151 707 9995
26 Century Building, Tower Street, Liverpool L69 7PA
Provides a register of carers whose details have been thoroughly vetted.

NHS Direct

Telephone: 0845 4647 (calls charged at local rate)
NHS Direct is a telephone service which provides confidential healthcare advice 24 hours a day.

Nursing Home Fees Agency (NHFA)

Tel: 0800 99 88 33 (freephone)
St Leonard's House, Mill Street, Eynsham, Oxford OX29 4BR
Specialist advice on paying for long term care, including care fee advisers, accountants and tax specialists.

Occupational Benevolent Fund Alliance (OBFA)

Helpline: 01707 651 777
Network of charities representing particular trades, professions or industries offering help and advice to people who worked in relevant jobs

Parkinson's Disease Society

Tel: 0207 931 8080
Helpline: 0845 608 445
Fax: 0207 233 9908
215 Vauxhall Bridge Road, London SW1V 1EJ
Provides help for people with Parkinson's Disease and their relatives.

Patients Association

Tel: 0208 423 9111
Helpline: 0845 608 445
P.O. Box 935, Harrow, Middlesex HA1 3YJ
Gives advice to patients and carers on patients' rights, complaint procedures and access to health services or appropriate self-help groups.

Pre-Retirement Association

Tel: 01483 301 170
9 Chesham Road, Guildford, Surrey GU1 3LS
An independent national organisation offering advice on mid-career and pre-retirement planning and education.

The Princess Royal Trust For Carers

Tel: 0207 480 7788
Fax: 0207 481 4729
142 Minories Road, London EC3N 1LS
Provides support for carers at carers' centres around the country.

Public Guardianship Office

Tel: 0207 664 7300
Fax: 0207 664 7702
Stewart House, 24 Kingsway, London WC2B 6JX
Provides information on the registration of Enduring Powers of Attorney and aspects of the work of the Court of Protection. They can give guidance and information, but not legal advice.

Registered Nursing Home Association

Tel: 0121 454 2511
Fax: 0121 454 0932
15 Highfield Road, Edgbaston, Birmingham, B15 3DM
Provides information on registered nursing homes in the UK and Republic of Ireland, which conform to specified standards.

The Relatives' And Residents' Association

Advice line: 0207 359 8136
Fax: 0207 226 6603
24 The Ivories, 6-18 Northampton Street, London N1 2HY
An organisation bringing together relatives of those in care homes and hospitals. Can offer support and advice on any matter concerned with residential care.

Retirement Developments

Freephone: 0800 731 6287
Goldsborough Estates, Bridge House, Outwood Lane, Leeds LS18 4UP
Further details of Goldsborough Estates retirement properties (part of BUPA Care Services).

Royal Association For Disability And Rehabilitation (RADAR)

Tel: 0207 250 3222
Fax: 0207 250 0212
12 City Forum, 250 City Road, London EC1V 8AS
Provides help on non-medical issues including mobility, education, employment, benefits, discrimination and housing.

Royal National Association For The Blind (RNIB)

Tel: 0207 388 1266
Helpline: 0845 7 669999
Fax 0207 388 1266
105 Judd Street, London, WC1H 9NE
Provides information, support and advice for anyone with a serious sight problem.

Royal National Institute For Deaf People (RNID)

Tel: 0207 296 8000
INFOLINE: 0808 808 0123
Textphone: 0808 808 9000
19-23 Featherstone Street, London EC1Y 8SL
Provides information, residential care, interpreting service, training, special telephone service and environmental aids for deaf and hard of hearing people.

The Samaritans

Tel: 0845 7 90 9090
10 The Grove, Slough SL1 1QP
Available 24 hours a day, offering confidential emotional support to those in crisis and in danger of taking their own lives.

Self-Pay Hospitals

Tel: 0845 600 8822 for general enquiries or to be put through to your nearest BUPA hospital.
BUPA Hospitals, BUPA House, 15-19 Bloomsbury Way, London WC1A 2BA
Provides more information about self-pay operations and BUPA hospitals.


Tel: 0808 800 6565
Run by Help the Aged to provide free advice and information for older people and their carers.

SRHOC - Sheltered and Retirement Housing Owners Confederation

Tel: 0207 604 4826
Dairy House, 15 Orwell Place, Edinburgh, EH11 2AD
Confederation of Scottish sheltered home owners.

Social Services Department

You can find the telephone number of your Social Services department through the Town Hall, or in the telephone directory under the name of your Local Authority (either London or Metropolitan Borough, County or District Council, or Unitary Authority).


Tel: 0845 300 0336
The Alzheimer's Helpline can recommend a number of legal firms with specialist experience in the legal problems that may arise in relation to dementia (see also Law Centres).

Specialist Nursing

- see also Nursing Services
Specialist nursing or care at home for people with a terminal illness, may be available through Macmillan Cancer Relief, Marie Curie Cancer Care, or from a local hospice. Ask your doctor if there is local support of this kind.

The Stroke Association

Advice line: 0845 30 33 100
Fax: 0207 490 2686
Stroke House, 123-127 Whitecross Street, London EC1Y 8JJ
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.


For information about travel concessions in your area and how to apply. Contact your Local Authority, the local Citizen's Advice Bureau or your local Age Concern group.


Tel: 08457 585 641
Fax: 0117 939 7736
Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ
Does not provide transport but gives advice and information about travel and transport for elderly and disabled people.

United Kingdom Home Care Association (UKHCA)

Tel: 0208 288 1551
Fax: 0208 288 1550
42b Banstead Road, Carshalton Beeches, Surrey SM5 3NW
Member organisations comply with established codes of practice and standards.

Women's Royal Voluntary Service

Tel: 01235 442 900
Fax 01235 861 166
Milton Hill House, Milton Hill, Oxfordshire OX13 6AD
A nation-wide network of community service, consisting of 112,00 male and female volunteers. Providing differing services from group to group, but examples include Meals on Wheels, Housebound Library, Clubs for the elderly, Luncheon Clubs and social transport eg. for hospital, dental and optician appointments.

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